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The First Step towards
making your web site work as an important marketing
too is to establish your web site’s purpose and function.
The Internet is an ever changing, global marketplace
and library. People research and purchase products or
services, read to gain more knowledge and sometimes
browse for pure entertainment. In figuring out the best
way to showcase your business on the Internet, you must
first answer the following questions:
What do you want your web site to provide?
•Provide information only? A web site can make inquiries
about your services easier, or attract inquiries from
prospective employees.
•Sell a product or service? Do you want to sell something
that is unique or something that is cheaper than competitors?
•Provide an “after hours” store front for your loyal
customers?
How do you want your visitors to function while
at your site?
•Do you want to survey potential customers to see what
features and/or benefits most interest them and at what
price?
•Do you want to offer a private log-in area for your
distributors or customers to purchase items, obtain
product information or access technical support?
•Do you want them to download a demo or coupon, subscribe
to your newsletter, look up the nearest store location,
or actually order a product?
What you want your web site to provide as well as how
you want the visitor to function while browsing your
site are key questions to answer when designing a site
as well as the key to making the web site fit into your
overall marketing/sales strategy.
Understand your customers' online user behavior
Forrester Research studies predict that U.S. e-commerce
will grow at a 19% compound annual growth rate over
the next five years. Most significantly, online retail
will reach nearly $230 billion and account for 10% of
total U.S. retail sales by 2008. These figures represent
a lot of revenue being gained from successful online
exposure. In the realm of web site marketing, a company
has to keep up with their customers' online know-how
to compete. And, these numbers do not reflect the growing
tendency for Internet users to use the web for product
or service research prior to purchase.
In today's high tech world of e-commerce, nearly every
business plan includes some form of web site marketing
tactics. But most companies do not have the in-house
expertise, time or resources to build web sites that
make the most of their online presence with a design
professional who understands their unique product or
service and how it can best be showcased on the web.
At the same time, the companies' online users are wasting
less time on web sites that fail to meet their online
expectations. How does your business stack up? Do you
have a web site? Was it designed by a technician or
a marketing/design professional who understands sales,
your product and/or service and marketing strategy specifically
related to your business?
Integrate your sales and marketing techniques
A web site can be a functioning, revenue-producing tactic
of your business plan or it can serve as an extension
of your brand as a useful brochure. Here are some web
site types that corecubed has designed, integrating
the companies' sales and marketing tactics into the
site design:
http://www.smithmanus.com and its subsidiary http://www.suretyplace.com
are good examples of revenue producing ancillary activities
for a service business.
Brook Smith is the President of Smith-Manus, a company
that specialized in bonds for the waste industry. He
wanted to simplify the intake process for customers,
so as part of his marketing strategy agreed to an updated
look and feel for his company that was incorporated
into a web site that allows potential customers to download
all necessary forms from the site. This saves the potential
customer time by not having to wait for office hours
and faxed or mailed forms, and saves Smith-Manus time
by reducing the time from inquiry to sale for those
customers who qualify.
http://www.merithealth.com is a hospital management
company specializing in purchasing urban hospitals and
using management techniques to run a more efficient
and more patient and community centered facility. corecubed
created a new logo and a new corporate look and feel
for Merit Health which is translated into their web
site. This on-line brochure is a branded extension of
the company’s commitment to quality and serious management.
http://www.cardkitchens.com is the official web site
of Cardinal Kitchens and was created to extend their
custom countertop business to the home do-it-yourself
market that they were missing by only using contractors
to sell their products. This web site is creating a
new division within Cardinal Kitchens that works directly
with the public if there is no contractor involved,
or that works with the contractor to assist the customer
with the many available design choices for countertops.
http://www.dwsilks.com now showcases their high quality
silk foliage lines on-line instead of only on paper.
Sold through an exclusive distributorship, this on-line
catalog now allows their buyers to preview items immediately
available rather than wait on the production and printing
processes that the company used to rely on solely. Look
for more advances in direct sales efforts of specialty
products currently not available anywhere. D & W Silks
is learning from their web traffic that they have some
niche markets they can tap and not disturb their current
customer base and distributorship.
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