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When you run an online
home-based business, your web site is more than simply
a company location. It's also your primary source of
advertising and marketing. If you've noticed that sales
are lagging or if you're simply looking for ideas for
a site you're building, the following five tips can
help you boost revenue and develop an even more successful
web presence.
1) Stress Your UPS
In this case, UPS isn't referring to the delivery company.
Instead, it stands for Unique Positioning Statement
and it's one of the most important ingredients of your
business. Your UPS is basically a statement of what
sets you apart from your competition.
Think of it as an answer to the question: Why should
I do business with you? You may choose to focus on service,
price, or any other special feature of your business
that would appeal to customers. Whichever feature you
choose should be stressed in all your web site's content.
Don't shy away from telling others what sets you apart.
2) Add Interactivity
Consumers are shying away from passive activities where
they just sit and watch. Instead, they want to be a
part of the action, so you need to give your potential
customers several ways to participate at your site.
Possibilities include message boards, polls, chat rooms,
and surveys. By adding these types of elements, you
are giving visitors more of a reason to stick around,
to return, and to recommend your site to their friends.
3) Stress Your Credibility
No one wants to buy a product from someone they don't
trust, so building a sense of credibility with your
site is crucial to your success. You can accomplish
this in a number of ways:
- Adding an "About Us" section
- Providing complete contact
information
- Offering a money back guarantee
These methods work for several
reasons. An "About Us" section allows visitors to get
a picture of who they will be doing business with while
the contact information gives them the security of knowing
they can reach someone in case there is a problem.
Furthermore, the guarantee expresses your confidence
in your product and that confidence is contagious. Testimonials,
client lists, and awards are also effective for building
credibility.
4) Test Everything
The problem with most unsuccessful business owners is
that they jump right in to things without ever taking
the time to test their site, their product, their layout,
even their links. The result is that too much money
is spent on things that do not work.
Any changes you make to your site need to be tested
before being adopted permanently. For example, if you
change your headline on your home page, compare your
sales for the week of the change and the previous week.
If the numbers drop or stay about the same, go back
to the drawing board. If the numbers go up, check one
more week's sales numbers and if the numbers are still
high, you may have a winner.
5) Provide Reasons to Return
While it may only take a visitor to your site once trip
to make a purchase, you want to give them reasons to
come back. Otherwise, how will they know when you add
new products? The key is to continue to update your
site, perhaps with articles or news, that may be of
interest to your target audience.
If your site becomes one of your visitor's primary resources
for the latest information on a subject they are interested
in, you can be sure they will bookmark your site and
come back frequently.
Also consider having a mailing list. A mailing list
will allow visitors to provide you with their email
addresses so that you can send them notifications of
updates, specials, and changes to the site including
ads and marketing materials for new products. These
email messages will also provide them with a reason
to come back.
When you do business online, your web site takes the
place of your sales force. If it's not pulling in the
numbers you had hoped for or if you've seen your numbers
going down recently, you need to evaluate your site
and decide where changes can and should be made.
Content, layout, graphics, even navigation all play
a role in the success, or failure, of your site and
your company. Don't let a small problem with your web
site become the reason you go out of business. |